So, I assume something in the customer's company's firewall is blocking some access to Lync 2013 Web App. >Internally, the Lync Web app works fine. Open the browser via InPrivate mode and join the meeting. In order to help you resolve the issue, you can try the following suggestion: 1.
Based on the description, I understand that when someone share their screen, you can only see a black screen. >When we used the Lync 2010 Web App (before we upgraded to 2013), everything seemed to work fine, thus I am concluding that the 2013 Lync Web App (since it has more capabilities) is somehow trying to use more ports or something. Regarding to the Lync Web App you mentioned, it is now Skype for Business Web App. >We also tried sharing a powerpoint (we have a functional office web apps server), which produced the same results. >We tried this from an external wireless hotspot and it worked fine, thus, it seems something in this customer's company firewall that is blocking it. Hi jh2423, Did you join an online meeting by using Lync Web App.
I have to use the Lync Web App for conference calls to view. Also tried chrome and it says my cookies need to be enabled which they are and it will not work. Is never actually shown the screen share. I am using Safari - tried to uninstall the Lync web app and reinstall because it was not working-it did not solve the problem. The internal presenter sees this external customer continually change from "in collaboration session" to "not in collaboration session". Web App just says "Loading." for the external customer. Using Lync 2013, the MS Lync users can also connect to the world over Skype, the VoIP’s unmatched citadel, this way it ensures a rich and a wider arena of disruptive internet communication on the. Once they are in the meeting an internal user begins the presentation by sharing his screen. Our external customers can open the meeting link and join the meeting without a problem. We are having a problem with Lync Web App 2013.
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